This is a FREE service offered
by BestCasinos.co.uk to
help in the resolution of disputes between players and online
casinos.
This mediation service is for those players of Internet casinos
who find themselves in dispute with an online casino based
in the UK or run by a UK company. Whilst all disputes
may be brought to the service, it is unlikely that we will
consider an argument over the odds or percentages of individual
games or on the randomness of results to have merit. We also
expect players to have availed themselves of the casino's
own customer services and dispute resolution processes.
BestCasinos.co.uk enjoys a unique relationship with most
of the managers of online casinos in the UK, including their
direct line phone numbers and private email addresses. We
have sought, and received, their voluntary cooperation
in this resolution service. Whilst no guarantees can be given,
BestCasinos will try it's best to help an amicable agreement
be reached between aggrieved players and the Internet casino
concerned; the majority of arguments are, after all, usually
just a misunderstanding.
If you feel you have been treated unfairly and would like
to have BestCasinos investigate
a problem, please contact us outlining
your problem including:
• The name of the casino
• The date and time you were playing
• Your account number (but NOT the password!)
• Details of the problem
• Measures you have taken to resolve the dispute
• Names of anyone you have already contacted.
• Your own contact details
By using the dispute resolution service, it will be assumed that you have
read, and will abide by our terms
and conditions.
